USA

Coming from the East Coast, this was the first dentist office I came to out here in OC and unfortunately it was a horrible experience. Long story short, I found out they "mistakenly" overcharged me $600! Not $60...$600! I had my first root canal after visiting here and after getting fitted for the crown, Vicky at the front desk tells me the total is $1000. Not only did they NOT give me the options possible before performing anything, they charged me for the most expensive crown they offer and told me it was their basic porcelain crown. After talking to my insurance company, I found out I needed to give consent and agree to this crown considering it is the "Gucci" of porcelain crowns. After calling the office multiple times and Vicky telling me she would get back to me (which she never did, I had to keep calling) they finally admitted they not only overcharged me, they did not ask if I wanted this crown which was much more! I am still waiting for my refund!